FAQs
Listed below are a list of questions that you might have running through your mind as you consider booking your first appointment with us.
Please feel free to contact us if you're still left with an unanswered questions and we'll make sure to get you whatever information you may need.
Please feel free to contact us if you're still left with an unanswered questions and we'll make sure to get you whatever information you may need.
What is confidentiality and what are the limits of it?
How much do you charge for services?
How long does a session last?
What form of payment do you accept?
What do you charge if I 'no show' or cancel with less than 24 hours notice?
Can I pay for my services with my benefits or insurance?
Can I bring my small child to the session?
What will the first session look like?
Do you offer groups?
Since you don't have a receptionist, what do I do when I arrive?
- Everything in your session is private. There are certain circumstances however when we must break confidentiality - it is always in regards to safety of yourself or others and whenever possible we will speak with you ahead of time to keep you informed. Please see the limits of confidentiality (or when we need to break your privacy) below:
- If we have reason to believe that a child is being harmed and is in need of protection.
- If there is a risk to yourself or someone else.
- If subpoenaed by the courts to provide documents.
How much do you charge for services?
- Our session fees range between $170-$200/hr (depending on your therapist).
- Our practicum student session fee is $85/hr.
How long does a session last?
- Our time spent with you is alotted for an hour. Your counsellor will often spend time before you arrive prepping and preparing and they will also take some time after you leave to complete 'session notes' or 'case notes' - which is simply a brief account of what was accomplished in your time together. Please note that these documents are confidential and are secured and locked away.
What form of payment do you accept?
- We currently accept cash, personal cheques, e-transfers and credit cards.
What do you charge if I 'no show' or cancel with less than 24 hours notice?
- Because we have specifically set aside this time for you, we charge the full session fee for any 'no show appointments' or late cancellations (less than 24hrs).
Can I pay for my services with my benefits or insurance?
- Most definitely! It is important to check with your insurance provider ahead of time to ensure that these services are covered by them. We require payment at the time of your visit and will then issue you a receipt with all the necessary information for submission to your insurance provider.
Can I bring my small child to the session?
- We usually encourage people to find child care whenever possible for their sessions as children can sometimes be a bit of a distraction and may hinder your ability to fully focus in the session - and really, we want you to get as much as possible out of your time with us.
What will the first session look like?
- By the time you arrive for your first session, you will have already connected with a counsellor over the phone who will have taken some time to get your information down (such as your phone number, address and even a little bit about why you're interested in counselling - in order to best match you with one of our counsellors). We have created what we hope to be a very welcoming reception area where you can enjoy something to drink and some snazzy magazines to read while you wait for your appointment time. Your counsellor will come out to greet you and will take you to one of the offices to begin your time together. The first session often involves a fair amount of information gathering as your counsellor learns about you, and you about them, and you explore what you hope to get out of counselling and what you wish to achieve. At the end of the session, your counsellor will schedule another appointment with you and will walk you out to the reception area where your payment will be gathered.
Do you offer groups?
- We are not offering any public groups at this time, but always great to check back.
Since you don't have a receptionist, what do I do when I arrive?
- Since we don't have a receptionist, we have tried to create a comfortable and welcoming reception area for you to hang out in until your appointment begins. We've tastefully decorated with interesting art for you to enjoy while you enjoy some tea or local Yukon coffee. Don't fancy hot beverages? We also have a fridge stocked with water and juices for your convenience. We also worked hard to brainstorm what kinds of magazines, reading materials and music people enjoy and have done our absolute best to provide you with these comforts!
Please let us know if you have any other questions or if there is any other information that you think would be helpful for us to list here.
